Refund policy

General principle

Except where required by applicable law, binding rules of the seller/payment channel used, or this policy, we provide no additional no-questions-asked refund guarantee. This policy does not replace mandatory consumer rights.

Failure of the paid core functionality

Contact support if a material issue with the ChatGPT or Claude core layout functionality prevents the product’s main purpose. Where the paid core functionality is completely unusable and is confirmed to be unrecoverable or no longer supported, we will handle a refund under this policy and the applicable transaction rules. Other material defects requiring a remedy by law are not excluded by this condition. We offer no additional loss-compensation guarantee.

Supplementary and experimental features

Other platform compatibility and experimental tools are not guaranteed parts of the paid core functionality. Their failure, change or discontinuation does not by itself create an additional voluntary refund entitlement. This does not override mandatory rights or a specific feature expressly promised in the purchase terms.

Canceling renewal

You can cancel future automatic renewal through the management route shown in your receipt or checkout. Cancellation normally takes effect at the end of the paid billing period. It does not itself refund past payments. Statutory withdrawal and approved refunds may end access earlier.

How to request a refund

Send the order reference, purchase email and a brief description to CAIB support, without passwords, full payment-card details or a publicly shared license key. For Lemon Squeezy or Paddle orders, you may also use the order/receipt support route; the reseller may make decisions under its applicable buyer terms and refund rules. For direct Stripe-processed purchases, contact CAIB support; Stripe is the payment processor, not CAIB’s product support provider. Approved refunds are processed through the applicable order channel, normally to the original payment method where supported. Timing depends on the provider and bank; no fixed arrival date is promised.

Mandatory rights and applicable order rules

Nothing in this policy restricts non-waivable consumer rights or the refund authority of the reseller used for the transaction. Any applicable statutory withdrawal, refund or remedy is handled under the relevant law and transaction terms. The applicable policy version is the one disclosed for that purchase.

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